Frequently Asked Questions
Do you offer lawn services? No. We do not offer reacurring lawn mowing. We do offer reacurring landscape maintenance.
How do I receive the estimate? Contact us via phone, email or our website to schedule and appointment with our arborists or garden designer. Once you meet with one of our representatives, they will email you a proposal for the work you are interested in.
I have received an estimate and would like to move forward. What do I do? To move forward with the proposed work just click the green “view my proposal” link in your email. Follow the prompts to sign and accept your proposal. We can then schedule a day for the work to be done.
When can you do the work? We usually book about 2 weeks out.
Do I need to be home during the service? No, you do not need to be present during your service.
When is payment due? Payment in full is due at the completion of the work.
What forms of payment do accept? We accept: cash, check, e-transfer and credit. *There is a 4.65% fee to use credit card.
What do I need to do to my newly planted trees and plants? For the first two weeks after planting, check the soil moisture level daily and water deeply if the top 6" of the soil feels dry to the touch. During the first two years after planting, check the soil moisture level once a week and water deeply if the top 6" of soil feels dry to the touch. Watering during the morning hours is best. Watering during the heat of the day is when most of the water is lost due to evaporation, by as much as 40%. Late day watering can increase the chance of some plants being infected by disease with less time to allow for sufficient time to dry. New and transplanted plantings will need about an inch of water per week for the first year. If you fail to water your plants, they will die due to drought. It is the homeowner's responsibility to water and care for the newly installed or transplanted plants. Watering deeply to ensure the water penetrates the top 6" of soil. Deep and frequent watering is recommended because it encourages a deep root system and makes the plant more tolerant to drought. Apply the water over as much of the root area of the plant(s) as possible. The root zones of trees and shrubs extend out from the trunk at a distance at least equal to the height of the plant. Focus watering at the drip line of your plants canopy where feeder roots are located. If planting/transplanting occurs during the heat of the summer, you may have to water daily. 1"-2" of water/week for most plants. Summer months may require added waterings during hot, dry periods. Soaker hoses and a timer system may be used to save time and money; however, you must ensure sufficient water penetrates the root ball of each plant. Water should pool up at the base of the plant when the soil has been adequately saturated. A sufficient rain event counts and the plants may not require additional watering. If planting/transplanting occurs during the Spring, water three times minimum per week, for the first three weeks. After week three, water twice. A sufficient rain event counts and the plants may not require additional watering. If planting/transplanting occurs during the Fall and the plant still has leaves, follow the guidelines above until the leaves fall off for the Fall season. If the plant has lost all of its leaves, soak thoroughly one time after planting. A sufficient rain event counts and the plants may not require additional watering. Begin watering again in the spring as mentioned above. Monitor the plants closely for the first three seasons. The motto is 'Sleep, Creep, Leap'. Sleep: Plants sleep the first year with little change. Creep: A little growing in the second year. Leap: By the third year should be fully acclimated.